Cancellation Policy

Thank you for entrusting me to care for your health, your biggest asset. Together we can work towards realising your short and long-term health goals.

Cancellation Policy

A minimum of 24 hours is required for any cancellation or change of appointment.

Last minute cancellations of an existing appointment cause significant problems running the practice. Naturology Studio offers limited availability to clients making appointments, therefore it is important that the booked times are utilised. It is hard having to apologise to patients for being unable to offer an appointment, when a time could have been available if only I had have known earlier.

Late cancellation fees do apply for less than 24 hours notice of appointment postponement, cancellation or missed appointments. I understand that there are times when you are unable to make your appointment, so to make it fair on everybody, please make note of the following:

1st missed appointment –  50% fee. You will be sent an account.
2nd missed appointment – Full fee. You will be sent an account.

I have to make it a firm rule, with only a truly exceptional reason being sufficient to avoid the charge. This is because everyone always has a reason and it is unfair to ask to try to differentiate reasons and excuse some people but not others. It is the fairest way we can do it. So whether you are sick, or have a sick child, or have been called into work, or you are held up at work, or the car has broken down or the man is coming to fix your heating or you have double booked yourself or you were asleep or even just plain forgot.

If you provide 24 hours notice or more then of course there is no charge at all.

Communication via email, voicemail or SMS takes note of the date and time, so I will be able to easily handle rescheduled appointments taken after hours.

Thank you for understanding,

Sarah Claiden | Naturopath